When we refer to “we”, “us” or “our”, we mean Hop & Hen Farm, LLC. Where we refer to “you” or “your” we mean you, the person using the website or ordering products from our site.
Hop & Hen Farm owns and operates this website (www.hopandhen.com.com). We are a U.S. company, registered with the Secretary of State’s Office in Texas. We conduct business across the U.S., and this document governs your relationship with Hopandhen.com (“website”). Access to and use of this website and the products available through this website (collectively, the “Products”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Products, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Product Overview, Product Reviews
The Products we offer have limited quantities and may be limited to the stock on hand. Some items are “limited edition”, and will possibly not be made again. Due to the ingredients in our soaps and lotions, we suggest a use time of one year from the point of purchase. These products are handmade with natural ingredients, and therefore we use minimal (if any) preservatives. This makes those items perishable, meaning they have a limited shelf life. Some scents and colorants can diminish over time when exposed to air and water, so we recommend storage of soaps in a cool and dry place ahead of use, with avoidance of extreme heat or exposure to direct sunlight. Soap “melts” when left in water, so place in a dish or tray that allows for draining so it will last longer for you. Lotion can melt or become compromised in extreme temperatures, so it’s recommended they be kept at room temperature.
When you purchase products from us, you may provide favorable reviews or remarks about our products, either through the product review area, social media channels, or correspondence with us. We sincerely appreciate this, and by doing so, you give permission for us to use these remarks, without compensation, in our marketing efforts, website and and social media channels.
Site Use By You
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Products without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.
You must not misuse this website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offense and Hopandhen.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them without hesitation.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack (DOS), viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images, product naming, packaging and ingredient lists) made available to you on or through this website remains the property of Hopandhen.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Hopandhen.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Ship times may vary according to availability and are subject to any delays resulting from postal delays or forces of nature for which we will not be responsible.
We attempt to be as accurate as possible in the description of the products. The images and details of the products on the website are for illustrative/representative purposes only, and some products may vary on SKU’s. Although we attempt to display the products as accurately as possible, we cannot guarantee that your computer’s display of the colors or textures will match precisely with the actual color or texture of the products. Products are limited and may change without notice, based on our inventory. Each item is handmade, and our formulas are improved constantly, and so there might be slight variations from what you see on-screen, versus what you receive in the mail.
Please note that on personalized, custom or wholesale orders, a 50% payment will be taken at the time of or shortly after you submit your order, and in advance of shipping. Orders of this nature require additional production time, and could take as much as a year (in the case of castile soap), but should take no more than 60 days. Our goal is to have finished products in your hands as quickly as possible, but due to the nature of some products, a curing time needs to take place to safely deliver products.
In order to do business with Hopandhen.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Hopandhen.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order, you undertake that all details you provide us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods and shipping charges.
(a) Our Contract
When you place an order, you will receive an acknowledgement email confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. All prices advertised are subject to change.
Upon receiving your order we carry out a standard authorization check through our preferred vendor, Square, on your credit card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
We work hard to provide you the best possible product, and want you to be delighted, but if you need to return an item because of dissatisfaction, please note our following returns policy:
- Your returned item must arrive back to us no later than 14 days after you receive the order. After this time we cannot guarantee a refund.
- We recommend that you book your return within 7 days of receiving your order to ensure that it arrives back to us within those 14 days.
- Returns must be made through USPS. Contact us for a shipping label if you need assistance generating one.
- Once your return has been received and it complies with our returns policy, we will refund you by your original payment method.
- Items must be returned unused, undamaged and with, original packaging and tags.
- With multi-piece packs (such as napkins, towel sets or gift sets), all units of that pack must be returned.
- Returned items will be refunded excluding the cost of shipping, once we’ve been notified of your return.
Returns and refunds for customized items
Due to the nature of personalized and custom items, Hopandhen.com requires approval before production of these items takes place. Because of this process, returns of custom items are not permitted and won’t be refunded. In exercising this discretion, Hopandhen.com will have regard to the level of customization and also reserves the right to offer a site credit rather than a monetary refund. Site credit is valid for 6 months from the date of issue.
Disclaimer of Liability
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Hopandhen.com and its suppliers, hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Hopandhen.com’s liability for death or personal injury arising from its willful negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this website
You may link to our home or product pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, unless we authorize it. You must not establish a link from any website that is not owned or moderated by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and content, services and/or locations featured in this website are in no way associated, linked or affiliated with Hopandhen.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Hopandhen.com.
You agree to indemnify, defend and hold harmless Hopandhen.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.
Hopandhen.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the products and/or any page of this website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. Ever.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Passwords and Logins
Hopandhen.com does not have nor house customer passwords or login details. If you lose yours, please conduct a reset. If this does not work, contact us and we’ll help with the reset of your account login.
Payment, Sales Tax Collection and Data
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way making it invisible to us. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. Hopandhen.com uses a third-party merchant processing system, and is required to be PCI-compliant. Per their guidelines, our site is reviewed annually to confirm its compliance. Hopandhen.com uses a third-party sales tax service provider for the collection and remittance of taxes for customers who are not tax exempt. Their policy is located here.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only staff who need the information to perform a specific job (for example, billing, refund, or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment at all times, and as noted before, we do not house or maintain credit card information of our customers.
Reviews, Comments and Other Feedback
Know that we welcome your comments and feedback regarding our Hopandhen.com and our line of products. We encourage customers to post reviews and provide suggestions to us any time; it helps us maintain a product line our customers want! Keep in mind specific submissions that are visible to others, are subject to our review, and we reserve the right remove or edit such submissions if they are derogatory, inflammatory, untrue, or in poor taste.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments immediately, so we can resolve the matter as quickly as possible. Bottomline: we want you to be happy!
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Questions or Concerns